Reference

How win338 Handles Your Personal Data

This policy covers what data we collect when you open an account, fund it via DANA, OVO, or GoPay, and move through the lobby — and exactly how we protect it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsYour right to access or delete data

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is handled, want to update the details on your account, or need to request deletion of your personal information, our support team is the right place to start. Contact us through live chat, email, or the in-app message tool — all three channels connect to the same privacy-trained support team.

What We Collect and Why We Collect It

win338 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with win338, we collect the details you submit during registration — name, email, phone number and your chosen payment method, whether that is DANA, OVO, or GoPay. We also capture session data: the pages you visit, the games you open, and

1
the device you use to access the lobby. This data has a specific purpose. We use it to verify your identity, process deposits and withdrawals, keep your account secure, and contact you about account activity. We do not sell your personal data to third parties. Payment
2
data linked to your DANA, OVO, or GoPay wallet is handled only to the extent needed to process a transaction — wallet numbers are masked after confirmation and are not stored in full. Session logs and IP addresses are retained for fraud prevention and are reviewed
3
only when an account security event is flagged. You can request a summary of the data we hold on your account at any time by contacting our support team. Our data practices apply to Indonesia where local law and eligible regions permit access to our platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to keeping your account information safe — from the moment you register to every session you run through the lobby. Here is what that looks like in practice across the four areas that matter most to your privacy.

Data Retention Policy

We keep your account data for as long as your account is active. If you close your account, personal data is deleted or anonymised within the period required by applicable law in your eligible region.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby are used most. You can manage cookie preferences from your browser settings at any time.

Account Security Measures

Your account login is protected by OTP verification sent to your registered phone number. We flag unusual access attempts automatically and may ask you to re-verify before a withdrawal is processed.

Third-Party Data Sharing

We share data only with payment processors — DANA, OVO, GoPay — and identity verification services where required. No data is shared with advertisers or sold to any outside party.

Common Questions About Your Privacy on win338

These are the questions we hear most from account holders in Indonesia when it comes to data, wallet privacy, and how to exercise their rights under this policy.

We collect your name, email, phone number, and the payment method you register — DANA, OVO, or GoPay. Device and session data is also logged for security purposes.

Wallet numbers are masked after a transaction is confirmed. We retain only enough payment reference data to handle disputes or withdrawal verification — the full wallet number is not stored.

Yes. Contact our support team via live chat or email with your registered account name. We will compile a summary of the data we hold and send it to your registered email address.

Submit a deletion request through live chat or our support email. Once we verify your identity, we process the request and remove or anonymise your data in line with applicable local law.

No. Data is shared only with payment processors like DANA, OVO, and GoPay and identity verification services. We do not share or sell your data to advertisers or unrelated third parties.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can disable non-essential cookies from your browser settings without affecting your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCasino Holdem Table InfoWorld Cup Match Bet

How win338 Handles Your Personal Data

Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Common Questions About Your Privacy on win338

01 What personal data does win338 collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet number stored after a transaction?

03 Can I request a copy of the data win338 holds about me?

04 How do I ask win338 to delete my personal data?

05 Does win338 share my data with third parties outside of payment processing?

06 How does win338 use cookies and can I turn them off?

Privacy Policy

Related pages

Related pages